338.4791068<br/>SER<br/><br/>
8277<br/><br/>
Kanampully, Jay <br/><br/>
SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM AND LEISURE 

. – MUMBAI :  JAICO PUBLISHING HOUSE.
<br/><br/>xvii, 339 p. 
<br/><br/>ISBN 81-7992-184-0 .
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL & HOSPITALITY MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>338.4791068  / SER